What Can We Help You With What Can We Help You With
CONTACT US

Phone
English Only - 24 hours / 7 days

1-877-SHOPBOP (746-7267)
For US & Canada
1-608-270-3930
Other Countries/Regions
  • Log in to Shopbop by selecting Sign In / Register located in the upper right hand corner. Please select 'Hi ____.' Select Account from the menu. Under ACCOUNT INFORMATION select Change Password.

    Not to worry! Click on Sign In /Register in the upper right hand corner. Select ‘forgot your password’ to be directed to the password assistance page.

    Log in to Shopbop by selecting Sign In / Register located in the upper right hand corner. Please select ‘Hi ____.’ Select Account from the menu. Under ACCOUNT INFORMATION select Change Email. You will be prompted to enter and verify a new email address.

    Note: After changing your email address, you’ll need to use that new email address to log into your account.

    If you’re an Amazon.com customer, you can log into Shopbop using your Amazon credentials. We recommend this if you are an Amazon Prime customer, or if you simply wish to quickly access your Shopbop account with your Amazon login.

    If you use the same email address for both Shopbop and Amazon, you’ll be able to see your Shopbop account information and order history. If your Amazon email address differs from your Shopbop email address, you will not see this information.

    Note: This feature does not apply to Amazon.co.jp or to Amazon.cn.

    Log in to Shopbop by selecting Sign In / Register located in the upper right hand corner. Please select ‘Hi ____.’ Select Account from the menu. Underneath PAYMENT click on Credit Cards.

    Log in to Shopbop by selecting Sign In / Register located in the upper right hand corner. Please select ‘Hi ____.’ Select Account from the menu. Under SHIPPING, click Address Book

    Log in to Shopbop by selecting Sign In / Register located in the upper right hand corner. Please select ‘Hi ____.’ Select Account from the menu. Under SHIPPING click on Shipping Preference to update your shipping preference.

    Note: You always have the option to change your shipping method when placing an order.

    Log in to Shopbop by selecting Sign In / Register located in the upper right hand corner. Please select ‘Hi ____.’ Select Account from the menu. Underneath PAYMENT select My Gift Certificates to see all of the gift certificates associated with your account.

    Log in to Shopbop by selecting Sign In / Register located in the upper right hand corner. Please select ‘Hi __.’ Select Account from the menu. Under ACCOUNT INFORMATION click on My Logged-In Devices to remotely log out Shopbop-authenticated device(s).
    If you wish to request access or delete your personal information please email us at privacy@shopbop.com.
  • Order Processing And Cancellation

    Orders are processed pending availability and credit verification. Shopbop will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional information for credit verification.

    Refunds are issued for missed guaranteed shipments and will be processed by Shopbop within 7 business days. Please allow your financial institution an additional 7 to 10 business days to post to your account.

    Please note: Once an order has been placed, it cannot be modified or canceled.

    Although we make every effort to keep sufficient stock of items listed on Shopbop, occasionally we do sell out of certain products. If we are out of stock on an item that you've ordered, we will notify you via email. Any changes will be reflected in your order total as well as in your shipping confirmation.

    Because of the contracts and relationships we have with our vendors, the merchandise sold on our site is intended for personal use only, not for resale. We reserve the right to cancel orders that appear to be for resale purposes.

    Shopbop accepts Visa, Master Card, American Express, Discover, JCB, Diners Club, UnionPay and Alipay.

    payment methods
    Price Adjustments

    If previously purchased merchandise is marked down within seven (7) days of the original order date, Shopbop will adjust the price of an item, once.

    •   To receive a price adjustment, call Shopbop at 1-877-746-7267 or email service@Shopbop.com.

    •   Please include your original order number with your request.

    •   Eligible refunds will be applied to your original form of payment.

    Price Matching

    At the time of purchase, Shopbop will match other online retailers’ advertised prices. Please call Shopbop at 1-877-746-7267 to verify an eligible match. Our policy requires:

    •   Price match must be on merchandise of identical style and color.

    •   The merchandise must be first quality.

    •   The other retailer's promotions must be visible on their site for verification.

    •   The other retailer's website must be an authorized distributor of the brand.

    •   The other retailer's prices must be published in U.S. dollars

    •   Shopbop does not consider websites which operate as an auction, discounter or liquidator as competitors and therefore will not match prices of these retailers.

    •   During Shopbop promotions, items can be discounted through either a price match or a Shopbop promotion, but not a combination of both.



    REPORT A SECURITY ISSUE
    If you're a security researcher and you believe you have found a security issue within any of Shopbop's services, e-mail the details of your findings to security@shopbop.com. We work with Amazon to evaluate security incidents. Use PGP to protect your message by using Amazon's Public PGP Key

  • SHIPPING COSTS AND METHODS

    FREE 1-3 DAY
    SHIPPING

    Guaranteed Arrival

    3 business days or less

    Cost

    Free

    Method

    Ground

    2-DAY
    SHIPPING

    Guaranteed Arrival

    2 business days

    Cost

    $10

    Method

    Two Day

    NEXT BUSINESS
    DAY

    Guaranteed Arrival

    Next business day

    Cost

    $25

    Method

    Next Day

    SATURDAY
    DELIVERY

    Guaranteed Arrival

    Saturday

    Cost

    $30

    Method

    Next Day Saturday

    *Some commercial addresses may not accept shipments on Saturdays. To ensure Saturday delivery, please review your shipping address.

    prime image

    Shopbop customers who are members of the Amazon Prime membership program can enjoy their Prime shipping benefits on Shopbop. Prime shipping benefits include free two-day shipping and next day shipping discounts.

    For more information on Prime, visit www.amazon.com/prime.

    SHIPPING (USA only)

    FREE 2-DAY
    AMAZON PRIME

    Guaranteed Arrival

    2 business days

    Cost

    Free

    NEXT DAY
    AMAZON PRIME

    Guaranteed Arrival

    Next business day

    Cost

    $3.99/item

    NEXT DAY
    AMAZON PRIME
    (7+ITEMS)

    Guaranteed Arrival

    Next business day

    Cost

    $25

    SATURDAY DELIVERY
    AMAZON PRIME

    Guaranteed Arrival

    Saturday

    Cost

    Free

    * Addresses not eligible for Prime Shipping: U.S. territories, possessions, protectorates (other than Puerto Rico) and international destinations.

    Orders placed using guaranteed shipping methods will begin processing immediately and are guaranteed to arrive by the date indicated during the checkout process and in your order confirmation email.

    Shopbop ships FREE to military addresses using USPS Priority Mail. Transit times vary and are not guaranteed by USPS.

    Shopbop complies with specific shipping restrictions determined by international trading regulation, as well as those contractually set by our vendors.

    Items made of exotic skins and furs cannot be shipped outside of the United States, and jewelry items are restricted from shipping to certain countries. In addition to being restricted from shipping to non-USA addresses, items made of python cannot be shipped to California. *At this time, beauty products including skincare, makeup, haircare, and bath & body cannot be shipped outside of the United States.* Select brands have vendor-imposed regulations, restricting them from shipping outside the USA.

    If you add one of these items to your cart and your shipping destination is one of the restricted countries, you will be prompted to remove it before proceeding. If you wish to continue with the purchase, you will need to change the destination address.

    Orders are processed pending availability and credit verification. Shopbop will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional information for credit verification.

    Please note: Once an order has been placed, it cannot be modified or canceled.

  • 30-DAY RETURNS (FREE within 15 days)

    Returns within

    15 days or less

    FREE Returns if return is dropped off and scanned by the carrier within 15 days delivery date.

    Returns within

    16-30 days

    $10 Label Fee per order if return is dropped off and scanned by the carrier 16-30 days after delivery date.

    Returns after

    30+ days

    Returns NOT accepted if return is dropped off beyond 30 days after delivery date.

    Return Policy

    •   Merchandise, including beauty, must be returned within 30 days.

    •   Merchandise must not be worn, opened, used, altered or washed.

    •   Merchandise must have all tags attached, including seals, and be returned in original packaging.

    •   Merchandise returned without the original security tag, or a damaged security tag, may result in a delayed refund or may not qualify for a refund.

    •   Footwear must include the original shoe box in its original condition, without postal labels. Shoe box fees are charged when footwear is returned in a damaged shoe box, or without the original shoe box.

    •   Please Note: Shipping and handling charges are not refundable. Packages that arrive COD may be denied, or the COD amount may be deducted from your return.

    •   Final Sale items may not be returned.

    •   Shopbop monitors account activity and reserves the right to refuse transactions, assess fees, and/or close accounts based on order or returns behavior.

    1. Start your return online: Go to your Order History to begin the return process within 30 days of receiving your order (returns within 15 days are free!).

    2. Pack up your items: Remember to include all packaging with your return.

    3. Drop off your package: Select your preferred return method (print your label or download a QR code) and send the items back to us.

    U.S. customers can track returns at shopbop.com/trackmyreturn, using the 9-digit number at the bottom of the Free Return Shipping instructions included in each order.

    In order to serve you most efficiently, we do not offer merchandise exchanges. Instead, you'll get the right size or color fastest if you simply place a second order. Once we receive your return, we'll credit your account.

    We are now offering refunds faster than ever. For eligible orders, we will issue the refund as soon as you drop off your package at the return carrier. If you change your mind and do not send back the product after we’ve issued the refund, we will charge you again on the same credit card. While we try to offer this benefit for most of our orders, in some occasions we will issue the refund upon processing at the return facility.

    Please contact Customer Support to return a gift, we’ll be happy to assist you.

    2-4 DAY
    SHIPPING

    Return Cost

    FREE

    Return Policy

    •   Merchandise, including beauty, must be returned within 30 days.

    •   Merchandise must not be worn, opened, used, altered or washed.

    •   Merchandise must have all tags attached, including seals, and be returned in original packaging.

    •   Merchandise returned without the original security tag, or a damaged security tag, may result in a delayed refund or may not qualify for a refund.

    •   Footwear must include the original shoe box in its original condition, without postal labels. Shoe box fees are charged when footwear is returned in a damaged shoe box, or without the original shoe box.

    •   Please Note: Shipping and handling charges are not refundable. Packages that arrive COD may be denied, or the COD amount may be deducted from your return.

    •   Final Sale items may not be returned.

    •   Shopbop monitors account activity and reserves the right to refuse transactions, assess fees, and/or close accounts based on order or returns behavior.

    EASY RETURNS

    No Cost & pick-up at your door. Help you fill out return forms. Fixed Rate.

    DHL Pricing by Country/Region

    DHL Return Fee

    1. Go to My Account, select Order History and click the Return Items button. Select the items you want to return.

    2. Print all the required documents and prepare the box for shipping.

    3. Drop off your package at DHL or schedule a pickup.

    1. Complete the return form included in your order and securely repackage your merchandise. Cover or remove any original mailing address label or carrier barcodes from package. NOTE: When returning footwear, do not use your shoe box as your shipping box.

    2. Place the return form from your original invoice on the outside of your package, along with your customs document, to expedite delivery.

    Please send your return to:

    Shopbop.com
    Attn: Returns
    1301 E Washington Avenue
    Madison, WI 53703

    3. Ship your package using a trackable, insured shipping method. Shopbop cannot accept responsibility for packages we do not ship. Please keep the tracking details for your records.

    4. You will receive an email once your return has been processed. Please allow 5 business days from the time we receive your return for it to be processed.

    If your package arrives at Shopbop within the 30-day timeline specified above, your refund will be processed in the original form of payment within 5 business days. You will be notified via email when this transaction has taken place. NOTE: Your bank may need extra time to process a refund after receiving the information from Shopbop | East Dane.

    In order to serve you most efficiently, we do not offer merchandise exchanges. Instead, you"ll get the right size or color fastest if you simply place a second order. Once we receive your return, we'll credit your account.

    ALL SHIPPING
    METHODS

    Return Cost

    Return Policy

    •   Merchandise, including beauty, must be returned within 30 days.

    •   Merchandise must not be worn, opened, used, altered or washed.

    •   Merchandise must have all tags attached, including seals, and be returned in original packaging.

    •   Merchandise returned without the original security tag, or a damaged security tag, may result in a delayed refund or may not qualify for a refund.

    •   Footwear must include the original shoe box in its original condition, without postal labels. Shoe box fees are charged when footwear is returned in a damaged shoe box, or without the original shoe box.

    •   Please Note: Shipping and handling charges are not refundable. Packages that arrive COD may be denied, or the COD amount may be deducted from your return.

    •   Final Sale items may not be returned.

    •   Shopbop monitors account activity and reserves the right to refuse transactions, assess fees, and/or close accounts based on order or returns behavior.

    EASY RETURNS

    Pick-up at your door. Help you fill out return forms. Fixed Rate.

    STEP 1

    Go to My Account, select Order History and click the Return Items button. Select the items you want to return.

    STEP 2

    Print all the required documents and prepare the box for shipping.

    STEP 3

    Drop off your package at DHL or schedule a pickup.

    1. Complete the return form included in your order and securely repackage your merchandise. Cover or remove any original mailing address label or carrier barcodes from package. NOTE: When returning footwear, do not use your shoe box as your shipping box.

    2. Place the return form from your original invoice on the outside of your package, along with your customs document, to expedite delivery.

    3. Please send your return to:

    Shopbop.com
    Attn: Returns
    1301 E Washington Avenue
    Madison, WI 53703

    4. Ship your package using a trackable, insured shipping method. Shopbop cannot accept responsibility for packages we do not ship. Please keep the tracking details for your records.

    5. You will receive an email once your return has been processed. Please allow 5 business days from the time we receive your return for it to be processed.

    If your package arrives at Shopbop within the 30-day timeline specified above, your refund will be processed in the original form of payment within 5 business days. You will be notified via email when this transaction has taken place. NOTE: Your bank may need extra time to process a refund after receiving the information from Shopbop | East Dane.

    In order to serve you most efficiently, we do not offer merchandise exchanges. Instead, you"ll get the right size or color fastest if you simply place a second order. Once we receive your return, we"ll credit your account.

  • If you have chosen to purchase gift-boxing for your order, we will wrap your items in tissue paper and place them in a structured, white box featuring Shopbop's signature logo. If you choose to include a gift message, your message will be printed on a card and included with the box. The recipient will receive a blank invoice with the return form. Footwear cannot be gift-boxed.

    Our eGift Cards are available for purchase and are a great last-minute gift, or can be scheduled in advance so you never forget an occasion.

    Shop Gift eCards

    eGift Card Terms & Conditions

    eGift Card FAQs

    To redeem, enter your eGift card number in the Gift Card field on the Payment Methods page during Checkout or in ‘My Account’.

    Any remaining balance will automatically be pre-selected as a payment option at checkout for future orders. You may use all or none of your eGift card balance when completing an order.

    If someone asks you to pay them with a gift card:

    Beware of gift card scams. Do not provide any gift card details (such as the claim code) to someone you do not know or trust. Never use Shopbop Gift Cards for payment outside of Shopbop, and never use gift cards for other retailers and brands outside of their stores. Please visit this page for information or if you think you have been the target of a gift card scam.

    eGift Card FAQs

  • Clean Beauty at Shopbop

    All products in the Clean Beauty at Shopbop selection must meet the following criteria:

    Clean Beauty at Shopbop offers a selection of products made without specific ingredients that are shown or suspected to be potentially harmful to human health. The Clean Beauty at Shopbop program strives for ingredient transparency, making it easier for conscious customers to easily find the products they are looking for.

    The section below shares some of our current “made without” ingredients that we will continue to evolve as more information is made available. Shopbop does not guarantee any product is 100% free from the following ingredients as trace contaminants are possible. The Clean Beauty at Shopbop program does not conduct product testing, and relies on our beauty brands for thorough testing of final formulas.

    "Made Without" Ingredients List
    Acrylates
    Benzophenone
    Butoxyethanol
    Carbon black
    Ethanolamines
    Arsenic
    Lead
    Nickel
    Cobalt
    Cadmium
    Mercury
    Methoxyethanol (aka methyl cellosolve)
    Phenoxyethanol
    Polyacrylamide/Acrylamide
    Resorcinol
    Styrene
    Toluene
    Titanium Dioxide
    Dioxane
    PFAS compounds
    Ethoxylated ingredients
    Synthetic Fragrances
    Aluminum Salts (deodorants)
    Nitro Musk
    Nanomaterials
    Retinol/retinyl esters
    Octinoxate
    Cyclic Silicones

    Note: At this time, beauty products including skincare, makeup, haircare, and bath & body cannot be shipped outside of the United States.

  • Weather, natural disasters and other uncontrollable events can interrupt delivery with little warning. As interruptions occur, we will update this page with the latest Service Alerts to keep you informed.

    Regions that are currently experiencing shipping delays and restrictions:


    No delays at this time.

    Restrictions:
    Belarus
    India
    Libya
    Mauritius
    Mayotte
    Netherlands Antilles
    Russia
    Seychelles
    Somalia
    Ukraine
    Venezuela

    Shopbop remains committed to the one thing we know how to do best: bringing you the latest in style, tailored for the here and now.

    Stay safe and well,
    Your friends at Shopbop